Internal Revenue Service

The Internal Revenue Service (IRS) has a vast training operation in place, but how effective is it? To get at this question, the IRS commissioned a study by Deloitte Touche in 2009 to identify ways to improve the agency’s ability to assess the effectiveness of its training programs. Among its findings, the study noted multiple systems and inconsistent approaches used for training evaluations – which created not only a significant manual workload, but also prevented the IRS from using the training evaluation process consistently and Continue reading →

Customs and Border Protection

In the wake of its post-9/11 reorganization, U.S. Customs and Border Protection (CBP) quickly recognized a strategic need within the Agency. While CBP management knew they wanted to improve training courses and curricula to boost employee job performance and align that performance better with the Agency’s mission, they needed a methodology to measure progress against their goals. PTG provided a solution. Applying their working knowledge of the learning evaluation process as embodied in the Kirkpatrick 4-Level Model, PTG staff developed and implemented the CBP Training Continue reading →