Client Success: Internal Revenue Service (IRS)

The Internal Revenue Service (IRS) has a vast training operation in place, but how effective is it? To get at this question, the IRS commissioned a study by Deloitte Touche in 2009 to identify ways to improve the agency’s ability to assess the effectiveness of its training programs. Among its findings, the study noted multiple [...]

By |2019-11-08T23:59:02+00:00January 5th, 2016|Client Success Stories|Comments Off on Client Success: Internal Revenue Service (IRS)

Client Success: Customs and Border Protection (CBP)

In the wake of its post-9/11 reorganization, U.S. Customs and Border Protection (CBP) quickly recognized a strategic need within the Agency. While CBP management knew they wanted to improve training courses and curricula to boost employee job performance and align that performance better with the Agency’s mission, they needed a methodology to measure progress against [...]

By |2019-11-12T10:15:29+00:00January 5th, 2016|Client Success Stories|Comments Off on Client Success: Customs and Border Protection (CBP)