Level 4 Organizational Impact

Level 4 (Organizational Impact) Evaluation measures and values mission-related outcomes indicative of training success (i.e., percentage of customer calls completed within 2 minutes of call-pickup), as a result of organization members having attended a training program or participated in some other training event.

PTG has developed an automated system to collect and measure, in a systematic manner, data that would indicate the impact on Organizational Performance Indicators of the training event being analyzed. Data showing the impact on these indicators can be given a value and compared with the cost of the training event - both direct and imputed - to estimate the worth of the training event.

The PTG Level 4 Analysis and Measurement System consists of an automated wizard for the collection of measurement data required for the conduct of Level 4 analyses. The wizard walks the analyst through a set of worksheets for assessing the worth of the measured training event, and for comparing measurements made at selected intervals, to determine the impact of the training event on performance of the organization's mission. Comparisons can be converted into dollar values and compared with the cost of training, to determine the worth of the training analyzed.

The Level 4 system collects measurement data from organizations that have achieved a critical mass of individuals completing the Level 2 and Level 3 stage gates. Comparisons can be made of the values of various organizational performance indicators, both before and after the measured training event, to determine the worth of the training.