OJT Performance Evaluation

The dispersed nature of work performed today, and frequent reliance on Standard Operating Procedures to guide employees in performing various job steps, requires that performance be evaluated against pre-determined checklists.

A widely used example of this technology is PTG's Automated Daily Observation and REporting system (ADORE), in use at hundreds of local police departments nationwide. A similar system is used nationwide to administer practical skills demonstration tests to TSA baggage and passenger screeners.

ADORE provides a simple, easy-to-use, evaluator-friendly, graphically based, non-intimidating electronic methodology to systematically record evaluators' observations over time. This permits tracking progress in achieving mastery of the competencies deemed critical for mission or job accomplishment. The methodology provided enables an evaluator or supervisor to electronically complete Daily Observation Reports (DORs) of an employee or a supervisor's OJT progress. These reports are recorded, gathered, analyzed, and used to assess the progress (or lack of progress) of the employee.

Evaluators, training personnel and managers can electronically generate comprehensive reports on the trainee's/supervisor's OJT performance, as required, with rollup reports available, supplemented by other reports from supervisors. It is desirable that the proposed OJT data gathering and reporting system enable the use of Palm OS™ PDA's to allow management to view category rating criteria, select the appropriate rating in each category, and to enter narrative comments if the rating is above or below a prescribed threshold.

Compilation of the DORs for all On-the-Job trainees/supervisors is accomplished on a site-based PC, via an Internet connection, or by means of "synching" the Palm OS™ PDA with a local PC or with a dialup website on the Internet. These actions cause a series of reports to be compiled for all trainees at a site, (and via a web-based Internet connection) within the region and nationwide, thus access to virtually real-time summary information about the OJT progress nationwide. Results are then presented to upper-level management using various "dashboard" formats