Author Archives: Eugene de Ribeaux

Making Sure Your Training Program Is On The Right Path

A solid training evaluation program helps assure your training program is on the right path to providing business results. I Got You [Training Program] (I Feel Good) Imagine you are a training manager for a large agency. Guess what – you have been commissioned to take on a strategic training program. James Brown never felt any better. Your project sponsors apportion a boatload of money to your training organization to develop and deliver the content, and your manager gives you the thumbs up to invest Continue reading →

Training Evaluation: The Best Ways to Assess Success

Use training evaluation models to ensure success in every workforce training development initiative you undertake If I had a hammer You know how somebody with a hammer sees everything as a nail? After a dozen years measuring and assessing the impact of workforce training, I now have a hard time not seeing things from the perspective of the training evaluation models I use in my day-to-day work. When a situation arises that involves some sort of significant change or process improvement, I react like Pavlov’s dogs – without the saliva, mind Continue reading →

Internal Revenue Service

The Internal Revenue Service (IRS) has a vast training operation in place, but how effective is it? To get at this question, the IRS commissioned a study by Deloitte Touche in 2009 to identify ways to improve the agency’s ability to assess the effectiveness of its training programs. Among its findings, the study noted multiple systems and inconsistent approaches used for training evaluations – which created not only a significant manual workload, but also prevented the IRS from using the training evaluation process consistently and Continue reading →

Customs and Border Protection

In the wake of its post-9/11 reorganization, U.S. Customs and Border Protection (CBP) quickly recognized a strategic need within the Agency. While CBP management knew they wanted to improve training courses and curricula to boost employee job performance and align that performance better with the Agency’s mission, they needed a methodology to measure progress against their goals. PTG provided a solution. Applying their working knowledge of the learning evaluation process as embodied in the Kirkpatrick 4-Level Model, PTG staff developed and implemented the CBP Training Continue reading →